All requests regarding delivered orders should be sent to support@wearandmoments.com within 7 days of the date you received your order to receive timely assistance from our Customer Service Team. Claims regarding orders that have not been delivered are subject to the delivery claim timeframes stated below.

RETURN & EXCHANGE

Due to hygiene reasons and the fact that our products are made-to-order, we will offer a replacement or refund only if the item you received has one of the following issues:

Because all products are made-to-order, returned items cannot be restocked or resold. Therefore, we do not accept returns or exchanges for reasons such as changing your mind, ordering the wrong size, or personal preference.

• Significantly different from the description or sample shown to you, including poor print quality, misplaced, distorted, faded, or unclear prints.
• Damaged or defective due to the fault of our factory or the shipping carrier.
• Not what you ordered, or part of the order is incorrect (such as the wrong size or color).
• The package was lost during transit.
• Other errors caused by our production process, system, or shipping carrier.

Please contact our Customer Service Team via support@wearandmoments.com and provide the following information:

• Order number.
• Video or photos of the faulty product and the shipping label (required).

The item(s) should be photographed on a flat surface with the tag and defect clearly visible. If the issue involves print size or placement, please include a measuring tape or ruler in the photos.

Upon verification, we will send you a replacement at no additional cost. You do not need to return the defective item unless requested by our Customer Service Team. Replacement orders follow the same production and shipping timeline as new orders.

SHIPPING

If we request that item(s) be returned to us, please follow the instructions below:

Return Shipping Address:

• 1942 Broadway Ste 314c

• Boulder, CO 80302

• United States

• Phone: +1 (213) 527-1389

• Customers are responsible for return shipping costs unless the return is due to our error.

• Shipping fees, handling charges, taxes, and additional service fees are non-refundable.

• Returned items must be in the same condition as received, unworn, unused, with original tags attached, and in their original packaging.

• Returns that do not meet these requirements will not be eligible for a refund or replacement and may be forfeited.

• Returns sent without prior approval from our Customer Service Team will not be eligible for a refund or replacement and may be forfeited. Please contact us first for return instructions.

REFUND

We will issue a full refund or send you a replacement if your order meets any of the following conditions:

• Your order was canceled in accordance with our Cancellation Policy.
• You did not receive your order within 30 business days from the order date (excluding delays caused by customs clearance, force majeure, or circumstances beyond our reasonable control).
• The printed product is blurry, faded, defective, or of poor print quality.
• You received the wrong item, or part of your order is incorrect.
• The product has the wrong size or color.
• Other errors caused by our production process, system, or shipping carrier, including lost packages during transit.

Please contact our Customer Service Team via support@wearandmoments.com and provide the following information:

• Order number.
• Video or photos of the faulty product and the shipping label (required).

The item(s) should be photographed on a flat surface with the tag and defect clearly visible. If the issue involves print size or placement, please include a measuring tape or ruler in the photos.

Our Customer Service Team will review your request and determine whether a replacement or refund is appropriate. If we request that the item(s) be returned, your refund or replacement will be processed after we receive the returned item(s).

Refund Processing After reviewing your request, if we confirm by email that you are eligible for a full refund, your refund will be processed within 7 business days of the refund confirmation.

The refund will be issued to your original payment method. The time it takes for the funds to appear in your account depends on your card issuer or payment provider.

If you have any questions regarding your refund, please contact support@wearandmoments.com before filing a chargeback with your bank.

We DO NOT accept returns or process refunds if:

• More than 7 days have passed since the date your order was delivered.
• The item(s) were printed exactly as ordered, but you changed your mind.
• The return request was not reviewed and approved by our Customer Service Team before the item(s) were returned.
• The item(s) have been altered, worn, washed, or do not have the original tags.
• The issue was caused by customer error, including but not limited to selecting the wrong size, color, design, or providing an incorrect shipping address.
• Items purchased during a promotion or using a discount code are not eligible for a refund. However, if the item is defective, damaged, or incorrect due to our error, we will provide a replacement at no additional cost.
• Claims for delayed delivery are submitted more than 60 business days after the original order date.

Please contact us as soon as possible if you experience any issues with your order so we can assist you promptly.

WearAndMoments reserves the right to reject any request that does not meet the requirements stated above.